AV Operations Manager

AV Operations Manager

An established global live events and production business is looking for an AV Operations Manager to join its London team, supporting the delivery of events within some of the UK’s leading hotels and venues.

This is a hands-on role sitting at the heart of venue-based AV operations, combining technical event delivery, client management, team coordination and commercial responsibility. You’ll oversee everything from smaller corporate meetings through to large-scale productions, ensuring each event is properly planned, resourced and delivered.

The RoleAs AV Operations Manager, you’ll take ownership of the day-to-day AV operation within the venue, working closely with clients, technicians, venue teams and the wider production operation.

Your responsibilities will include:

• Act as the main day-to-day contact for clients, ensuring event requirements are understood and delivered effectively.
• Plan and coordinate AV requirements across meetings, conferences and larger-scale live events.
• Oversee the preparation, rigging and de-rigging of AV equipment alongside the technical team.
• Provide on-site support during events and coordinate solutions to any technical or operational issues.
• Manage technicians and allocate shifts and resources effectively across events.
• Proactively engage with clients ahead of events to understand their requirements and develop appropriate technical solutions.
• Prepare quotations, technical proposals and standard room/set solutions to help clients visualise their events.
• Identify opportunities to expand event requirements across AV, production, video and additional technical services.
• Monitor upcoming events, equipment requirements, quotations and revenue to ensure the operation remains organised and commercially effective.
• Build strong relationships with venue sales, banqueting, front-of-house and operational teams.
• Work closely with wider production, warehouse and technical teams to coordinate equipment and additional support.
• Manage equipment movements and ensure clear systems are maintained around technical requirements and availability.
• Support tenders, pre-production and planning for larger events and dry-hire productions.
• Manage operational expenditure effectively, making the best use of internal equipment and crew before outsourcing.
• Develop strong long-term client relationships, helping convert one-off venue customers into repeat accounts.
• Monitor service levels, gather client feedback and implement improvements across the venue operation.
• Support the development of venue-specific sales and marketing initiatives alongside internal and venue teams.

About YouYou’ll ideally bring:

• Experience within AV, technical production or live events.
• A good understanding of audio-visual equipment and live event delivery.
• Experience coordinating technicians, equipment and event logistics.
• Confidence working directly with clients and translating their requirements into practical technical solutions.
• Strong organisational skills with the ability to manage multiple events and priorities.
• A commercially aware approach, with an understanding of quotations, budgets and opportunities to grow event spend.
• Experience within hotels, hospitality or venue-based events would be beneficial.

What’s on Offer

• £35,000–£38,000 salary, dependent on experience
• Private healthcare after 12 months
• Enhanced family leave
• Company sick pay
• Employee assistance programme and employee benefits platform
• Employee recognition and referral schemes
• Supported volunteering opportunities
• Clear career development pathways and ongoing support
• Access to state-of-the-art event technology
• Opportunities to develop within a global organisation
• Long-service programme

This is an excellent opportunity to take ownership of a busy venue-based AV operation while remaining closely involved in the technical and production side of live events.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.